Quality Control – Spalding’s Quality Assurance Plan (QAP) incorporates coordination, in-process reviews, and validation of requirements for all tasks and deliverables. The QAP identifies policies and processes for fulfilling quality requirements and establishes methods for non-intrusive monitoring during contract execution. The QA manager will ensure that the Spalding Team uses predictable and repeatable processes to achieve or exceed expectations and will conduct customer surveys periodically to assess the quality of products and services. The QA manager will work in partnership with the Government TOM to conduct QA audits and reviews as needed. The QA manager will ensure that products and service are in full compliance with the performance standards identified in the SOW as well as other performance standards or metrics jointly approved by our Sr. PM and the Government TOM.
The Integrated Project Team (IPT) is the cornerstone of Spalding Consulting, Inc.’s customer-centric management approach, Management by Design. The Company’s entire strategy is designed around creating small, focused IPTs to accomplish the customer’s mission. The Company provides weekly technical status and metrics as they relate to cost, schedule, and quality.
The Company’s Management by Design framework was created specifically to increase the quality of our management and technical engagements by institutionalizing in our Company culture the concept and discipline of continuous improvement.
The Company will tailor its Management by Design processes to consistently improve and repeat Task Order requirements over time that maximize customer satisfaction and quality.
Spalding Consulting, Inc. makes innovation a key part of their problem resolution strategy. The Company’s staff goes beyond developing solutions to “symptoms” by opening up the scope of the problem and looking at the value chain that generates the problem’s symptoms. In this manner, the Company will have its focus on the “big picture” allowing it to develop innovative solutions to Task Order problems.
An effective Risk Management Plan is critical to early identification, tracking, and resolution of issues that affect the ability of a Task Order to reach its cost, schedule and quality goals. All stakeholders must be involved in risk identification. The Company uses a risk management process and database that identifies and tracks risk magnitude, probability, impact on the Task Order, and mitigation plan. The Project Leaders (owner of the risk) are responsible for all aspects of managing risks in their areas. The Risk Management Plan is developed as a standard action of the Company’s Management by Design framework.
POC for information on customer satisfaction with services performed: